Privacy Policy

Effective Date: May 28, 2026

The Stick Chick FL (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information and health-related data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, schedule appointments, communicate with us, or use our mobile phlebotomy services.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal, medical, and technical information including, but not limited to:

Personal Information

• Full name
• Date of birth
• Phone number
• Email address
• Home or service address
• Emergency contact information
• Payment and billing information

Health & Medical Information

• Laboratory orders or requisitions
• Physician or healthcare provider information
• Appointment-related medical details
• Specimen collection information
• Health-related communications necessary to provide services

Website & Technical Information

When you use our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referral URLs
• Website usage behavior
• Cookies and analytics data

2. How We Use Your Information

We may use collected information to:

• Schedule and manage appointments
• Provide mobile phlebotomy services
• Verify identity and patient information
• Communicate regarding appointments or services
• Process payments and deposits
• Coordinate with laboratories and healthcare providers
• Improve website functionality and customer experience
• Maintain legal and regulatory compliance
• Protect against fraud, misuse, or unauthorized activity

3. HIPAA & Protected Health Information

The Stick Chick FL recognizes the importance of safeguarding Protected Health Information (“PHI”) and follows applicable privacy and security standards under the Health Insurance Portability and Accountability Act (“HIPAA”) where applicable.

We implement reasonable administrative, physical, and technical safeguards designed to protect confidential patient information from unauthorized access, disclosure, alteration, or destruction.

PHI is only shared:

• With authorized laboratories
• With healthcare providers involved in patient care
• With service providers assisting in operations
• As required by law, subpoena, court order, or regulatory obligations
• With patient authorization or consent

4. Mobile Communications & SMS Consent

By providing your phone number, you consent to receive communications from The Stick Chick FL, including:

• Appointment confirmations
• Appointment reminders
• Service-related notifications
• Follow-up communications
• Billing notifications

Message and data rates may apply depending on your mobile carrier.

You may opt out of SMS communications at any time by replying:

• STOP to unsubscribe
• HELP for assistance

Consent to receive text messages is not a condition of purchase.

We do not sell or share mobile opt-in information with third parties for marketing purposes.

5. Payment Information

Payments may be processed through third-party payment processors. The Stick Chick FL does not store full payment card information on our servers unless specifically stated.

We take commercially reasonable measures to protect payment-related information during transmission and processing.

6. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to:

• Improve website performance
• Analyze visitor behavior
• Enhance user experience
• Monitor website traffic
• Support marketing and advertising efforts

You may disable cookies through your browser settings; however, some portions of the website may not function properly.

7. Sharing of Information

We may share information with:

• Licensed laboratories
• Healthcare providers
• Payment processors
• Technology service providers
• Scheduling and communication platforms
• Legal or regulatory authorities when required by law

We do not sell personal information to third parties.

8. Data Security

We maintain reasonable safeguards intended to protect personal and medical information from unauthorized access, misuse, disclosure, or loss.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Retention of Information

We retain personal and healthcare-related information only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Meet healthcare and regulatory retention requirements

10. Third-Party Websites & Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.

Users access third-party websites at their own risk.

11. Children’s Privacy

Our services and website are not directed toward children under the age of 13 without parental or legal guardian involvement.

We do not knowingly collect personal information from children without appropriate authorization.

12. Your Privacy Rights

Depending on applicable laws, you may have rights to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where applicable
• Request limitations on certain data uses

Requests may be subject to legal and healthcare record retention requirements.

13. Limitation of Liability

To the fullest extent permitted by law, The Stick Chick FL shall not be liable for unauthorized access to information caused by circumstances beyond our reasonable control, including cyberattacks, system failures, or third-party misconduct.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes become effective immediately upon posting to the website.

Continued use of the website or services after changes are posted constitutes acceptance of the updated policy.

15. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact:

The Stick Chick FL
thestickchickfl@gmail.com
(239) 502-POKE (7653)